A medical office assistant (MOA) is a vital part of any healthcare team. MOAs are highly trained professionals whose job duties include, but are not limited to, providing direct patient care, managing administrative tasks and providing general support services to health care providers. Medical office assistants can be found working in both clinical and non-clinical settings, such as private doctor’s offices, hospitals and clinics.
The primary role of medical office assistants is to provide direct patient care under the supervision of a qualified healthcare professional. Medical office assistants typically document patient information such as vitals signs; assist with minor procedures; provide instruction on taking medication or using medical devices; monitor patient progress; complete paperwork for insurance companies; and call patients when their appointments change or cancel. MOAs may also act as liaisons between physicians and other staff members within the facility.
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